COWON CT5 IPX4 TWS True Wireless Headphone (TWS)
World Free Shipping & Returns
* Charging : The white LED Indicator on your earphones turns on
* Charging Complete : The white LED Indicator on your earphones turns off
Charge the Charging Cradle:
Charging Status : Charging cradle LED Indicator blink blue
0%~25% = 1time
25%~50% = 2times
50%~75% = 3times
75%~100% = 4times
Fully Charged = Stays solid
* Please charge the charging cradle periodically. When the cradle battery is discharged, the earphone units may turn-on instead of being charged, causing the earphone to be discharged.
+ Using the Product _ Power On / Off
Auto: Out : Power On In : Power Off
Manual: Power On / Off : 4 Sec Press
+ Using the Product _ Pairing & connection
* Use one of the following methods to switch from Single Mode to Dual Mode. - Press the multifunction button on the earphone that is not connected and wait briefly to switch to Dual Mode. - Turn off both units, then turn them on again (power cycling). Connect the units in Dual Mode.
* Keep the product and a mobile phone within 1 meter when pairing.
* If passkey input is required, enter a password or a PIN No. ‘0000’.
* When the CT5 is off, press and hold the multifunction button for 6 seconds to enter pairing mode. * When powered on, the earphones will automatically connect to the most recently connected devices.
After the initial pairing, the CT5 and your smartphone will connect automatically when the CT5 is on and Bluetooth is enabled on your phone. Dual mode : The CT5’s left and right earphones can be used together in stereo.
1. When both earphones are removed at the same time from the charging cradle, they will automatically turn on , connect to each other, and enter pairing mode following an audible beep.
2. Turn on Bluetooth on your smartphone or Bluetooth-capable device, and select ‘CT5 Bluetooth’ from the list of detected devices to pair and connect automatically.
* To use Dual Mode, both the left and right earphones must be turned on.
Single mode : The CT5’s left and right earphones can be used individually in mono.
1. As previously shown, turn on the both L and R units of the CT5 and connect to Dual Mode.
2. Then, only put L unit into the chagring cradle and select the detected ‘CT5 Bluetooth’ on your smartphone. The pairing of the R unit will be completed, and connected automatically.
3. Now, between L and R units, you can use only the desired unit in Single mode connected automatically by removing it from the charging cradle.
* In Single Mode, both the left and right earphones will be detected as ‘CT5 Bluetooth’. You can easily change their names to differentiate between each unit. (Android Smartphone)
* In Dual Mode, L unit connects to your smartphone.
* By using the CT5 in Single Mode, you can alternate between charging the left and right earphones ofr extended use. (Audio books, Podcasts, etc.)
* Since Single Mode uses only one earphone, you can stay aware of environmental sounds and use the device more safely when walking or bicycling.
+ Using the Product _ Listening to Music·Calling
* When using Dual Mode, sound will only be output to the left earphone during calls.
* In Single Mode, each earphone will output sound with both microphones enabled for use.
* Press and hold the multifunction button for 1 second to launch the voice recognition feature of your smartphone or tablet. (Android OS: Google Now / iOS:Siri / Window OS: Cortana - Except during calls)
Driver unit: 6mm, Dynamic Canal Type
Bluetooth profile: HSP, HFP, A2DP, AVRCP
Standby time: about 150 hours
Music playback time: Single ear mode: about 3.5 hours / Dual mode: about 3 hours
Charging time: (50mAh): about 1 hour
Connection distance: about 10 meters
Weight: 4g * 2
Worldwide Free Shipping on SHENZHENAUDIO, Please allow 1-3 business days for conduct Quality Control in order to ensure the products quality.
If a customer would like the order reshipped, they’ll be charged a reshipment fee. Customers may also be subject to a restocking fee of up to 20 percent of the product cost.
Which Couriers To Use?
Given the amount of shipping partners we work with and the vast coverage area we serve, there are likely regions with much longer transit times than others. If you have any feedback, suggestions, or problems with the courier of your shipment, please feel free to submit a support ticket via the "Contact Us" button below.
Our goal is to provide our customers with the best shipping experience possible at a reasonable cost. This is why we constantly negotiate with existing shipping partners for lower rates and actively test new couriers for potential opportunities.
PO boxes or APO/FPO
The ability to ship to PO boxes or an APO/FPO address depends on the item's weight. If an item weighs more than 9 pounds, we won’t be able to ship to these addresses because of our current courier agreements.
To determine if your order is eligible for shipment to PO boxes or an APO/FPO address, please contact SHENZHENAUDIO Support.
Estimated Delivery Time
For customers in the continental United States:
5 to 14 business days from the date of shipping
For customers in Hawaii and Puerto Rico:
2 to 4 weeks from the date of shipping
International customers can expect longer shipping times, depending on the country in which they live:
Canada: 1 to 3 weeks from the date of shipping
Australia, New Zealand, Germany, France, and the UK: 2 to 4 weeks from the date of shipping
Other countries not listed above: 3 to 6 weeks from the date of shipping
Please keep in mind that these are rough estimates and shipments can be delayed due to unforeseen circumstances, like postal strikes or severe weather.
If, for some reason, you don’t receive your order within the estimated time frame provided above and suspect that it might be lost in transit, please submit a support ticket from your transactions page and we can look into the order with the courier. Lost-in-transit requests must be submitted to SHENZHENAUDIO Support within 4 months of the date of shipping or before the courier archives the tracking information.
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to SHENZHENAUDIO within 30 days of the received date, subject to the conditions and exclusions below.
Please read conditions below. If all conditions are not met, SHENZHENAUDIO reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. SHENZHENAUDIO can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
ShippingTo return your product, you should mail your product to: 4F 405, Building F, No.2 Shangxue Science and Technology North, Bantian Street, Longgang Dist, ShenZhen, 518129 Guangdong, China
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.