DUNU DTC 500 Portable USB DAC/AMP
World Free Shipping & Returns
DUNU DTC500 is a brand new portable DAC/AMP equipped with a flagship-grade ES9038Q2M decoding chip and dual RT6863 amplification chips. The DTC500 packs a powerful performance in a striking cyberpunk styling. It has got an exquisite CNC machined metallic body with semi-transparent glass and a multi-color RGB light indicator. DTC500 is a compact Portable USB DAC/AMP that brings true high-resolution audio to your smartphones and other devices!!
Premium Flagship-Grade DAC Chip:
DUNU DTC-500 comes with a flagship-grade ESS Sabre DAC chipset. It houses ES9038Q2M, a premium 32-bit DAC that supports high-resolution 32-Bit/768kHz PCM and native DSD512 audio signals. Combined with an independent 100m ultra-low jitter clock, the DTC500 allows for asynchronous data transmission bypassing USB and SRC interferences.
Powerful Amplification Section:
DTC500 houses two RT6863 amplification chips that provide a clean and powerful amplification to the output signal with low distortion. DTC500 gets an output power rating of up to 200mW which is more than enough to drive most IEMs and some low-power requiring headphones out there.
Dual Headphone Outputs:
DUNU has featured dual headphone output ports on the DTC500. It houses a 4.4mm balanced and a 3.5mm single-ended output port making the DTC500 compatible with most IEMs out there.
Exquisite CNC Machined Build:
DUNU DTC500 features a stunning cyberpunk themed design. The device has a CNC machined aluminum alloy chassis with a semi-transparent glass window at the center. One can look at the internal audio circuitry through the transparent glass window.
Multi-color RGB Light Indicator:
At the front of the DTC500, there’s a multi-color RGB light indicator inside the glass window. It glows in different colors based on the active audio signal bitrate for example it glows White for bitrate below 48kHz, green for 48kHz and above, golden yellow for DSD64, and Magenta for signals above DSD64.
Worldwide Free Shipping on SHENZHENAUDIO, Please allow 1-3 business days for conduct Quality Control in order to ensure the products quality.
If a customer would like the order reshipped, they’ll be charged a reshipment fee. Customers may also be subject to a restocking fee of up to 20 percent of the product cost.
Which Couriers To Use?
Given the amount of shipping partners we work with and the vast coverage area we serve, there are likely regions with much longer transit times than others. If you have any feedback, suggestions, or problems with the courier of your shipment, please feel free to submit a support ticket via the "Contact Us" button below.
Our goal is to provide our customers with the best shipping experience possible at a reasonable cost. This is why we constantly negotiate with existing shipping partners for lower rates and actively test new couriers for potential opportunities.
PO boxes or APO/FPO
The ability to ship to PO boxes or an APO/FPO address depends on the item's weight. If an item weighs more than 9 pounds, we won’t be able to ship to these addresses because of our current courier agreements.
To determine if your order is eligible for shipment to PO boxes or an APO/FPO address, please contact SHENZHENAUDIO Support.
Estimated Delivery Time
For customers in the continental United States:
5 to 14 business days from the date of shipping
For customers in Hawaii and Puerto Rico:
2 to 4 weeks from the date of shipping
International customers can expect longer shipping times, depending on the country in which they live:
Canada: 1 to 3 weeks from the date of shipping
Australia, New Zealand, Germany, France, and the UK: 2 to 4 weeks from the date of shipping
Other countries not listed above: 3 to 6 weeks from the date of shipping
Please keep in mind that these are rough estimates and shipments can be delayed due to unforeseen circumstances, like postal strikes or severe weather.
If, for some reason, you don’t receive your order within the estimated time frame provided above and suspect that it might be lost in transit, please submit a support ticket from your transactions page and we can look into the order with the courier. Lost-in-transit requests must be submitted to SHENZHENAUDIO Support within 4 months of the date of shipping or before the courier archives the tracking information.
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to SHENZHENAUDIO within 30 days of the received date, subject to the conditions and exclusions below.
Please read conditions below. If all conditions are not met, SHENZHENAUDIO reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. SHENZHENAUDIO can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
ShippingTo return your product, you should mail your product to: 4F 405, Building F, No.2 Shangxue Science and Technology North, Bantian Street, Longgang Dist, ShenZhen, 518129 Guangdong, China
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.