XDUOO X5 Dual CS43131 Portable Music Player

Order Cancellation

If you have requested to cancel your order but the item has already been dispatched, you will be responsible for the return shipping costs if you choose not to accept the delivery. Once the order has left our warehouse, we are unable to cancel it.

Shipping Fees

Worldwide Free Shipping on SHENZHENAUDIO, Please allow 1-3 business days for conduct Quality Control in order to ensure the products quality.


If a customer would like the order reshipped, they’ll be charged a reshipment fee. Customers may also be subject to a restocking fee of up to 10%-50% of the product cost.

Which Couriers to Use

Given the amount of shipping partners we work with and the vast coverage area we serve, there are likely regions with much longer transit times than others. If you have any feedback, suggestions, or problems with the courier of your shipment, please feel free to submit a support ticket via the "Contact Us" button below.

Our goal is to provide our customers with the best shipping experience possible at a reasonable cost. And the transportation systems of airlines will also update regions and rates from time to time (especially for remote areas). This is why we constantly negotiate with existing shipping partners for lower rates and actively test new couriers for potential opportunities. 

PO boxes or APO/FPO

The ability to ship to PO boxes or an APO/FPO address depends on the address. We won’t be able to ship to these addresses because of our current courier agreements.

To determine if your order is eligible for shipment to PO boxes or an APO/FPO address, please contact SHENZHENAUDIO Support.

Estimated Delivery Time

For customers in the continental United States:
5 to 18 business days from the date of shipping

For customers in Hawaii and Puerto Rico:
12 to 18 days from the date of shipping
International customers can expect longer shipping times, depending on the country in which they live:

Canada: 1 to 3 weeks from the date of shipping
Australia, New Zealand, Germany, France, and the UK: 1 to 2 weeks from the date of shipping
Other countries not listed above: 2 to 6 weeks from the date of shipping

Excepts the normal shipping above, fast shipping will usually take 3-7days in usual.

Please keep in mind that these are rough estimates and shipments can be delayed due to unforeseen circumstances, like postal strikes or severe weather.

If, for some reason, you don’t receive your order within the estimated time frame provided above and suspect that it might be lost in transit, please submit a support ticket from your transactions page and we can look into the order with the courier. Lost-in-transit requests must be submitted to SHENZHENAUDIO Support within 3 months of the date of shipping or before the courier archives the tracking information. 

Easy 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to SHENZHENAUDIO within 30 days of the received date, subject to the conditions and exclusions below.

According to our warranty policy, if it is not related to product quality problems, and customer wants to return the product, the customer needs to request it and return it within 30 days upon product/parcel arrival, and the customer needs to pay the return shipping cost, as we’re not able to request return shipping label from courier partner at the moment, we need your help to check the return cost with the courier or Postal service, and please, you must inform us the tracking number once you shipped out the return product. Once we received the product in our warehouse, we will issue a refund for the product cost only (we will not cover the shipping cost from and to Shenzhenaudio warehouse). Return shipping within 7days upon product/parcel arrival will not charge restock fee.

Eligibility Conditions

Please read conditions below. If all conditions are not met, SHENZHENAUDIO reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. SHENZHENAUDIO can only refund the original purchase price. Shipping and handling fees includes the restock fee are nonrefundable.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Shipping

To return your product, you should contact Shenzhenaudio Support to get the details.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@shenzhenaudio.com.